Last updated: August 4, 2026
In short: You have 30 days from delivery to return server memory purchased from Thor Group LLC. If a module is defective or not as described, we cover return shipping and refund you in full.
You may request a return within 30 calendar days of the delivery date for any memory module purchased from Thor Group LLC. Requests made after 30 days may be accepted at our discretion but are not guaranteed.
To be eligible for a refund, returned modules must be:
We cannot accept returns on modules with bent or broken pins, physical or liquid damage, burn marks, removed or defaced labels, or damage caused by improper installation or handling — unless that damage was present on arrival and reported to us within 7 days of delivery.
Packages sent back without an RMA number may be delayed or refused.
We do not charge a restocking fee.
Once your return arrives, we test and inspect the modules within 3 business days. If approved, your refund is issued to the original payment method via Stripe. Depending on your bank or card issuer, the funds typically post within 5–10 business days of us issuing the refund.
We'll email you when the refund is issued. We do not issue refunds as store credit unless you specifically request it.
If you'd prefer a replacement module rather than a refund, say so in your RMA request. We'll ship an equivalent tested module as soon as your return is received and inspected, subject to availability. If we cannot supply an equivalent part, we will refund you instead.
You may cancel an order at no cost any time before it ships. Email or call us as soon as possible. If your order has already shipped, treat it as a return under the terms above. Because we quote and invoice each order individually, an unpaid quote simply expires — there is nothing to cancel.
Every module we sell is tested before shipment and carries a 30-day functional warranty running from the delivery date, covering modules that fail to POST, fail memory diagnostics, or throw uncorrectable ECC errors under normal use in compatible hardware. This warranty is in addition to your return rights above and is our sole warranty — see our Terms of Service for the full statement.
When you sell modules to Thor Group LLC, our offer is contingent on inspection when the modules arrive. If the condition, part numbers, or quantities differ materially from what was described, we will contact you with a revised offer. You may accept it or ask us to return the modules to you at our cost.
Email lleytonthoreson@gmail.com or call (425) 877-8252. We reply to returns questions within 1 business day.